Transactions & Service
ColdSpark provides the industry’s most powerful, secure and scalable platform for sending direct business email to customers.
ColdSpark’s solutions replace legacy technology and point systems with an integrated platform for supporting e-receipts, alerts, service messages, statements and other highly-personalized, automated messages to customers.
Key Benefits
- Increased revenues through dynamic marketing content deployed in service messages
- Improved customer satisfaction through ensured real-time delivery and delivery success
- Support for multiple business units, improving services while reducing costs
- Increased performance through centralized activity data
- Brand protection through unified experience, central governance and best practices
- Reduced fraud though anti-phishing and trust enhancement
- Reduce compliance risks through flexible capabilities for list hygiene and governance
- Future expansion capabilities include support for marketing email, enabling investment in service platform to be leveraged for marketing programs in the future
Enterprise Transaction & Service Email Platform
ColdSpark provides the industry’s leading solution for email-enabling transaction and service systems for the enterprise. There is no other choice that is more powerful, flexible or proven for critical customer email systems.
Key Capabilities
Business Enablement
High-performance, transactional message composition
- Dynamic email templates and content
- Web-services integration with local systems
- Feature-rich tool suite
- Advanced analytics and reporting
- Workflow
- Deliverability optimization
- Phishing prevention, trust and reputation enhancement
- Centralized compliance capabilities
- Flexible add-on services (e.g. secure messaging)
- Real-time delivery
Enterprise Operations
- High-availability architecture
- High-performance and n-tier scalability
- Support for enterprise monitoring and management tools
- Virtualization, SOA and turn-key provisioning to support multiple business units
- Secure operation and central security tools
Advances in technology for email delivery and message composition dramatically increase performance and enable support for new features. ColdSpark helps today’s enterprises build a strategic capability for transactional and event-driven communication to customers that meets and exceeds enterprise requirements and adapts to future needs.