Banking and Card-Services Account Notifications

The Current Situation

Printed statements and direct mail continue to be the primary method for banks and credit card organizations to deliver statement and other account notices to their customers. Because of gaps in their current infrastructure, such as security and compliance, these organizations continue to utilize traditional notification methods, such as print and mail, and the higher operational costs associated with them. Multiple systems, including billing, promotional and transaction systems, make it difficult for these organizations to view customer communications via email in a holistic fashion.

The ColdSpark Solution

ColdSpark’s Banking and Card-Services Account Notifications solution allows banks, credit card companies and other financial services organizations to leverage the existing point solutions in their distribution channel to notify them of statement, billing, transactional, promotional and other services in a holistic and compliant fashion. This solution allows these organizations to reduce the material and personnel costs of traditional print and postage by providing secure, traceable email delivery of account notifications and drive users to electronic portals and websites.

Benefits

  • Reduces the associated costs of print and postage for account, billing, transactional, promotional and other notifications
  • Improves customer relationships by providing holistic management of customer email communications
  • Improves customer satisfaction by providing access to requested information rapidly
  • Increases compliance and improves litigation support by archiving messages based upon customizable business or user policies
  • Allows organizations to leverage existing application infrastructure, such as CRM and email archiving applications, into a centrally managed solution

Key Capabilities

Mail Delivery

  • 2-5 million messages per server hour
  • Domain-based Flow Control™ and Intelligent Send Management (configurable and dynamic adaptation to differentiated practices of receiving networks)
  • Zero-Bounce Socket Layer™ (in-line success/failure detection)
  • Standards compliance (ensures best practice sending)
  • Traffic prioritization
  • Web-services and API integration with local systems
  • Deliverability optimization
  • Phishing prevention, trust and reputation enhancement
  • Add-on compliance capabilities (policy, archive)
  • Flexible add-on services (e.g., secure messaging)
  • Unified management interface
  • Advanced analytics and reporting

Enterprise Operations

  • Cross-platform software operates on existing hardware
  • Advanced logging options
  • Clustering
  • High-availability architecture
  • High-performance and n-tier scalability
  • Support for enterprise monitoring and management tools
  • Virtualization, SOA and turn-key provisioning to support multiple business units
  • Secure operation and central security tools
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