Product Support | ColdSpark

ColdSpark Services Professional Services Product Support Education & Training Managed Services “ Companies that invest in customer contact automation have a clear competitive advantage over those that do not, grow revenue faster and cut costs significantly. ” — Gartner
	Product Support ColdSpark’s Product Support provides you with a Support Account Manager, who serves as your point of contact and will handle cases and resolve issues, plus provide best practice guidance. When you have a question about using a product or interpreting a log or system message, we do our best to resolve it quickly so you can focus on your business. Product Support also gives you: Regular technical calls to discuss upcoming ColdSpark rollouts and their potential impact on your business Review open cases and provide status on open product enhancement requests Support history reporting On-site visits from your ColdSpark Account Manager A custom escalation chart to simplify your communications with ColdSpark Client-specific FTP access for transferring large files Client specific test system identical to client implementation for ColdSpark QA and testing use VPN assistance from ColdSpark personnel A client specific support email address alias that pages the on-call support team 24 hour critical issue, priority 1 support ‹ Professional Services up Education & Training ›	Contact ColdSpark More Information Product Demo Contact Sales cs-sales [at] coldspark [dot] com 303.962.7800